Privacy Policy

Falahx provides software products and technology services, including AI-powered customer support, websites and web applications, workflow automation, integrations, internal business systems, and custom software solutions.

This Privacy Policy explains how Falahx collects, uses, stores, protects, and otherwise processes personal information through Falahx-operated websites, dashboards, applications, APIs, products, customer support channels, and other services that link to this Policy.

Depending on how you interact with Falahx, we may process personal information as a business or service provider responsible for determining how information is used, or as a processor acting on behalf of a customer.

By using Falahx services, you acknowledge that you have read and understood this Privacy Policy.

The information we collect depends on how you interact with Falahx and which products or services you use.

Account information

When you create or manage an account, we may collect information such as your name, email address, company name, account role, authentication information, billing preferences, subscription details, and other profile information.

Business and contact information

If you contact us, request a demo, submit an enquiry, purchase services, or communicate with our team, we may collect your name, email address, telephone number, company information, project requirements, and the contents of your communications.

Billing and transaction information

If you purchase a paid product or service, we may process billing-related information such as your billing address, subscription plan, transaction status, invoice information, payment status, and payment-related identifiers.

Payment card and banking information may be processed directly by third-party payment providers. Unless otherwise stated, Falahx does not need to store your complete payment card or banking credentials.

Product and technical information

We may collect technical and usage information about how you access and use our services. This may include IP address, browser type, device information, operating system, pages visited, features used, timestamps, referring URLs, diagnostic information, error logs, and similar technical data.

Information submitted through our products

Depending on the Falahx product being used, customers and their users may submit website content, documents, knowledge-base material, support conversations, messages, lead information, configuration settings, integration data, files, and other content.

We may use information for purposes necessary to operate our business, provide our services, fulfill contractual obligations, comply with applicable law, and protect our users and systems.

• Provide, operate, maintain, and improve Falahx products and services.
• Create and manage customer accounts and subscriptions.
• Authenticate users and maintain account security.
• Process payments, subscriptions, invoices, and transactions.
• Provide customer support and respond to enquiries.
• Configure and personalize products and services.
• Operate AI-powered functionality requested by customers.
• Monitor, troubleshoot, analyze, and improve service performance.
• Detect fraud, abuse, security threats, and unauthorized activity.
• Send administrative, security, product, and service communications.
• Understand how our website and services are used.
• Develop new products, features, and services.
• Comply with legal and regulatory obligations.
• Protect the rights, property, safety, and security of Falahx and others.

Businesses using Falahx may upload, connect, transmit, or otherwise provide information to our services. We refer to this information as "Customer Data."

Customer Data may include support conversations, visitor messages, customer contact information, leads, documents, website content, business data, workflow information, integration data, and other information selected or provided by the customer.

Where Falahx processes personal information on behalf of a customer, that customer generally determines the purposes and means of processing. The customer is responsible for providing appropriate privacy notices, obtaining required permissions or consents, and complying with applicable privacy laws.

Falahx processes Customer Data as necessary to provide, maintain, secure, support, and improve the applicable services and as otherwise permitted by the applicable customer agreement.

Certain Falahx products use artificial intelligence and machine-learning technologies to provide features such as automated customer support, information retrieval, response generation, summarization, classification, analytics, recommendations, and workflow automation.

Information submitted through an AI-enabled Falahx service may be processed by Falahx systems and, where necessary, by third-party infrastructure or AI service providers that support the requested functionality.

Falahx may process prompts, uploaded content, retrieved information, conversation messages, configuration data, and related technical information as necessary to provide the applicable AI-powered functionality.

Unless otherwise stated in an applicable agreement, Falahx does not sell Customer Data or use Customer Data to independently identify or advertise to individuals.

Customers should avoid submitting sensitive personal information to AI-powered features unless such processing is necessary, lawful, and appropriate for their specific use case.

Customers remain responsible for determining what information they provide to Falahx and for ensuring that their use of AI-enabled features complies with applicable privacy and data protection requirements.

We may use cookies, local storage, pixels, SDKs, and similar technologies to operate our websites and services, remember preferences, maintain sessions, improve security, understand usage, and measure performance.

Some technologies may be necessary for our services to function properly. Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

You may be able to control cookies and similar technologies through your browser or device settings. Disabling certain technologies may affect the functionality of our websites or services.

Falahx does not sell personal information as a traditional data broker.

We may disclose or otherwise make information available in limited circumstances, including:

• To service providers and infrastructure partners that help us operate and deliver our services.
• At the direction of a customer using Falahx services.
• When required by applicable law, regulation, legal process, or governmental request.
• When necessary to investigate fraud, abuse, security incidents, or violations of our agreements.
• To protect the rights, safety, property, or security of Falahx, our customers, users, or others.
• In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.
• With your consent or at your direction.

Falahx may work with third-party providers that support areas such as cloud infrastructure, databases, artificial intelligence, analytics, authentication, payment processing, email delivery, monitoring, security, communications, and customer support.

These providers may process information on our behalf only as necessary to provide their services to us, subject to applicable contractual, confidentiality, and security obligations.

Some service providers may independently process information under their own privacy policies where they operate as separate controllers or service providers.

We retain personal information for as long as reasonably necessary to provide our services, maintain customer accounts, fulfill contractual obligations, comply with legal requirements, resolve disputes, prevent fraud and abuse, and enforce our agreements.

Retention periods may vary depending on the type of information, the purpose for which it was collected, how it is used, customer configuration, contractual requirements, and applicable law.

When information is no longer required, we may delete, anonymize, aggregate, or securely isolate it in accordance with our operational and legal requirements.

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, destruction, misuse, or loss.

These safeguards may include access controls, authentication mechanisms, secure communications, infrastructure protections, monitoring, logging, backups, and other security practices appropriate to the nature of our services.

However, no internet transmission, storage system, or security measure can guarantee absolute security.

Customers are responsible for maintaining the security of their account credentials, devices, integrations, API keys, and systems connected to Falahx.

Falahx and the service providers supporting our operations may process information in countries other than the country in which you are located.

Where required by applicable law, we take reasonable steps designed to ensure that international transfers of personal information are subject to appropriate safeguards.

By using our services, you acknowledge that information may be processed in jurisdictions where Falahx or its service providers operate, subject to applicable legal requirements.

Depending on where you live and the laws that apply to you, you may have rights regarding your personal information.

Depending on applicable law, these rights may include:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request restriction of certain processing activities.
• Object to certain uses of your personal information.
• Request a portable copy of certain personal information.
• Withdraw consent where processing is based on consent.
• Request information about how personal information is processed.
• Lodge a complaint with an appropriate data protection authority.

These rights may be subject to legal exceptions, identity verification requirements, contractual limitations, and other restrictions under applicable law.

If your information was submitted to Falahx by one of our customers, you should generally contact that customer first. We may assist the customer in responding to a valid privacy request where appropriate.

Falahx services are intended primarily for businesses, organizations, and professional users and are not directed to children.

We do not knowingly collect personal information from children where doing so would require parental consent under applicable law.

If you believe that a child has provided personal information to Falahx inappropriately, please contact us so that we can review the situation and take appropriate action.

Falahx products may allow customers to connect third-party websites, applications, APIs, messaging platforms, social platforms, payment systems, and other services.

Information transferred to or from those services may also be governed by the privacy policies and terms of the relevant third party.

Falahx is not responsible for the independent privacy or security practices of third-party services that we do not control.

Customers should review the privacy policies and terms of any third-party services they connect to Falahx.

We may update this Privacy Policy from time to time to reflect changes to our products, services, technology, business practices, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

Where required by law or appropriate given the nature of the changes, we may provide additional notice through our website, products, email, or other reasonable communication channels.

If you have questions, concerns, or requests regarding this Privacy Policy or how Falahx handles personal information, please contact us.